Apropos of our class discussion yesterday, have a look at the “Reconnecting the customer”, a and call for stakeholder submissions into the difficulties that consumers face in the , with particular reference to and complaint-handling practices.(ACMA) for a link to
We discussed in class that the proliferation of complex and sophisticated convergent devices and services (such as internet available on) hasn’t necessarily increased our “customer satisfaction” with the way these goods and services are supplied. The consumer is increasingly required to enter into more and more complex that has concurrently increased our consumer expectations. However, this (surprise surprise) HASN’T been matched by a decrease in customer complaints.
If only thatoperator in the Phillipines had informed me of the opportunity to submit to this enquiry.
Submissions close 5.00pm Friday 10 September (2010).